Samudaia

Help & Support

How can we help?

Search for an answer or browse our frequently asked questions.

FAQ

Frequently asked questions.

Samudaia is a virtual collaboration space where people move avatars around a shared 2D map and video or audio conversations open automatically when avatars get close.

See how Samudaia works →

No. Samudaia runs directly in your browser, so there is nothing to install.

Create an account before creating your own workspace or joining the spaces available to you.

Read the account guide →

Samudaia includes different workspace map options so you can choose a space that works for your team or event.

Learn about workspace maps →

You can bring people into your workspace using an email invitation or by sharing an invitation link.

Invite by email →

People who are connected appear as avatars inside the virtual workspace. You can see where people are and whether several team members are gathered together.

Learn about workspace presence →

Private spaces give team members a place to work without being interrupted by people moving nearby in the workspace.

Learn about private spaces →

Move your avatar close to another person in a shared area and video or audio opens automatically. Move away and the conversation fades out.

Read the conversation guide →

Yes. Screen sharing is available during conversations so you can collaborate without switching to another meeting platform.

Learn about screen sharing →

Yes. Samudaia includes chat during conversations so participants can send messages while collaborating.

Learn about call chat →

First check that your browser has permission to access your camera and microphone and that another application is not currently using the device.

Read the troubleshooting guide →

Check that you're using the correct invitation or access method. Invitation links may also have expiration or usage limits.

Read the joining guide →

If something is not working as expected, check the troubleshooting documentation first. If the problem continues, send us a message and include as much information as possible about what happened.

Troubleshooting →

Documentation

Need more than a quick answer?

Browse step-by-step guides for accounts, workspace setup, invitations, private spaces, calls, screen sharing and troubleshooting.

Browse documentation

Still need help?

Tell us what's happening.

If you couldn't find the answer in our FAQ or documentation, send us a message.

Contact Samudaia